Privacy Policy – The Northern Lights Wellness Inc.

Effective From: 11-2025

The Northern Lights Wellness Inc. (“we,” “our,” or “the Centre”) is committed to protecting the privacy, confidentiality, and security of personal and personal health information entrusted to us.

This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy principles.

1. Information We Collect

We may collect personal and personal health information including, but not limited to:

• Name, contact details, and identification information
• Medical history, treatment records, and wellness information
• Intake assessments, clinical notes, and care plans
• Billing and payment information
• Emergency contact and consent information

2. Purpose of Collection

Information is collected solely for purposes including:

• Providing addiction and mental health treatment services
• Developing and managing individualized treatment plans
• Intake assessments, clinical notes, and care plans
• Ensuring patient safety and continuity of care
• Administrative, legal, and billing purposes
• Compliance with applicable laws and professional obligations

3. Consent

We obtain informed consent for the collection, use, and disclosure of personal information, except where permitted or required by law. Consent may be withdrawn at any time, subject to legal or contractual limitations.

4. Disclosure of Information

Personal information is disclosed only:

• To authorized staff and regulated professionals involved in care
• To external healthcare providers with patient consent
• Where required by law or to prevent serious harm
• We do not sell or trade personal information.

5. Safeguards

We employ administrative, physical, and technical safeguards to protect personal information against unauthorized access, use, or disclosure.

6. Access and Correction

Individuals have the right to request access to their personal information and to request corrections where information is inaccurate or incomplete.

7. Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to meet legal and regulatory requirements.

8. Accountability and Complaints

Questions, concerns, or complaints regarding privacy practices may be directed to:

Privacy Officer
The Northern Lights Wellness Inc.
Email: info@thenorthernlights.ca
Phone: 705-204-HEAL (4325)